Terms & Conditions

Last updated: November 4, 2026

By accepting a service appointment and agreeing to a service provided by Ideal Professional Janitorial Services (“Ideal”), the client agrees to the following general terms and conditions. These terms, together with any service confirmation, proposal, or schedule, constitute the entire agreement between the parties. No other representations or statements, whether oral or written, shall be binding.

If any part of this agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By scheduling and receiving services, the client authorizes all associated charges to be processed on the payment method provided. Failure to report dissatisfaction within the specified timeframe constitutes acceptance of services rendered.

Any disputes or refund requests must be submitted directly to Ideal. Filing a chargeback or bank dispute without first attempting resolution directly with Ideal constitutes a breach of these terms.

Satisfaction Guarantee

We stand by our work. Every residential and one-time cleaning is backed by our 24-Hour Satisfaction Guarantee, and every refund request follows the same process below. Long-term commercial janitorial contracts are covered by the service terms in their own agreement.

Step 1: Tell us within 24 hours. If you are not satisfied with any area we cleaned, notify us by phone, text or email within 24 hours after your cleaning is completed. Please include photos of the areas if you can.
Step 2: We return to re-clean. We will return within 24 hours to re-clean any area you were not satisfied with. If you decline the re-cleaning, you forfeit eligibility for any refund or credit, as refusal of a re-cleaning constitutes refusal of our opportunity to correct the issue.
Step 3: Manager inspection. If, after the re-cleaning, you are still not satisfied, one of our managers will visit your property for inspection and may issue up to a 50% refund of your service fee based on review. Refusal of a manager visit also forfeits refund eligibility.

All services are considered non-refundable once work has begun, except where Ideal determines, at its sole discretion, that a partial refund or credit is warranted through the process above.

Photo Policy (Condition of Guarantee)

Ideal takes before-and-after photos of serviced areas for quality control, documentation, training, and marketing. By booking service, the client authorizes these photos (see Photo Use & Marketing below).

Refusal to allow before-and-after photos voids the Satisfaction Guarantee in its entirety. Without photo documentation, Ideal cannot verify or honor claims related to service quality, re-clean requests, or refund eligibility.

Guarantee Exclusions

The satisfaction guarantee does not apply if Ideal’s crew is hindered or conditions prevent cleaning to standard, including but not limited to:

Other contractors or workers performing simultaneous or subsequent work,
Lack of running water, power, or AC,
Excessive clutter or buildup not described at booking,
Time or budget constraints,
Unsafe or unsanitary conditions,
Refusal to allow before-and-after photos as required under the Photo Policy, or
Any additional work, maintenance, or activity occurring in the home or office—by the client, contractors, or other individuals—between the time our team completes service and the client’s inspection or review of the property.

Such post-service activity invalidates the satisfaction guarantee since Ideal cannot verify that subsequent changes, dirt, or damage occurred after completion.

Client Responsibilities

The client agrees to:

Provide full access to the property at the scheduled time,
Ensure running water, electricity, and air conditioning are available,
Secure all valuables, documents, and fragile items,
Disclose any hazards, damages, or special conditions prior to service,
Refrain from scheduling other work or personnel during or immediately after service.

Failure to meet these requirements may result in rescheduling fees, termination of service, or voiding of the satisfaction guarantee.

Right to Refuse or Discontinue Service

Ideal reserves the right to refuse or discontinue service at any time if conditions are deemed unsafe, unsanitary, or inappropriate, including but not limited to harassment, hostility, hazardous materials, or unsafe pets. If service is discontinued for these reasons, the full service fee will still apply.

Pet Policy

Clients are responsible for securing pets prior to service. Ideal is not responsible for pets escaping, reacting aggressively, or interfering during service. Pet-related accidents or messes discovered during or after cleaning are not covered under the satisfaction guarantee.

Damage & Breakage Policy

Ideal takes the utmost care when servicing your property. In the rare event of accidental damage, it must be reported within 24 hours of service completion. Ideal’s liability is limited to the cost of repair or replacement of the damaged item, up to $250 per incident. Pre-existing damage, loose fixtures, or unstable items (e.g., picture frames, blinds, fans, decorations) are excluded from coverage.

Estimates and Adjustments

Since we don’t conduct in-home estimates, pricing is based on the information provided about the property’s size and condition. Ideal reserves the right to adjust pricing for additional costs, service needs, or misrepresented conditions. If conditions differ from what was described, Ideal may adjust pricing or terminate the service. If terminated for misrepresentation or lack of access, the full fee still applies.

Only the booked package is guaranteed. Upgrades can be made based on availability. If an upgrade is declined due to misrepresented conditions, a cancellation fee of 50% (minimum 25%) may apply.

Cancellations, No-Shows & Rescheduling

You may end recurring service at any time by calling us. Ideal’s residential agreements do not lock you in; long-term commercial janitorial contracts follow the notice terms below.

Within 24 Hours: Cancellations within 24 hours are charged in full and are non-refundable.
Between 24–48 Hours: Eligible for a cleaning credit (no cash refunds).
Before 48 Hours: Eligible for a full refund.
No-Show / No-Access: Failure to provide access (keys, gate codes, or instructions) is treated as a same-day cancellation and charged in full.
One-Time Reschedules: A 25% rescheduling fee applies if rescheduled within 72 hours.
Recurring Reschedules: No fee if done before your next regular visit; afterward, normal cancellation fees apply.
Non-Refundable Cancellations: Full fee applies if service cannot be completed due to infestation, hoarding, blocked access, lack of utilities, or other workers preventing access.

See our full Cancellation Policy.

Long-Term Commercial Janitorial Contracts

A 30-day written notice is required to terminate services. If a client ends service immediately without notice, payment for the remaining 30 days remains due in full, whether or not services are completed. Ideal prefers to continue service during the notice period to maintain professionalism and resolve concerns.

Office Hours & Arrival Times

Our office hours are 7:00 a.m. to 6:00 p.m., Monday through Saturday (closed Sunday). Residential cleaning appointments are scheduled during office hours. Recurring commercial services may be scheduled 24 hours a day, 365 days a year, as set out in the client’s service agreement.

We provide a one-hour arrival window and request an additional one-hour allowance for travel or traffic. A team is not considered late until one hour past the end of the arrival window.

Photo Use & Marketing

By booking service with Ideal, the client grants Ideal permission to take before-and-after photos of the serviced areas and to use them for quality control, documentation, training, and marketing, including on Ideal’s website, social media, online listings, and advertising, without compensation to the client. Ideal will not publish the client’s name, face, address, house number, or personal documents in marketing photos.

Indemnification

The client agrees to indemnify, defend, and hold harmless Ideal, its employees, and contractors from and against any claims, damages, or expenses arising from:

Unsafe property conditions,
The client’s negligence or omission,
Failure to disclose hazards, or
Third-party interference during service.

Non-Solicitation

The client agrees not to solicit, employ, or contract Ideal’s cleaners, technicians, or subcontractors directly during or within 12 months after the last service date. Violation of this policy results in a referral fee equal to two months of average service charges.

Payment Authorization

By scheduling service, the client authorizes Ideal to:

Place a pre-authorization hold 24 hours before the appointment, and
Charge the payment method on file upon service completion.

Unpaid balances beyond 7 days may incur late fees and may be referred to collections.

Collections & Legal Fees

The client agrees to pay all costs of collection, including reasonable attorney’s fees, court costs, and collection agency fees incurred by Ideal in recovering outstanding balances.

Force Majeure

Ideal is not responsible for delays, cancellations, or inability to perform services due to causes beyond its control, including but not limited to severe weather, illness, natural disasters, accidents, power outages, or labor shortages. In such cases, services may be rescheduled without penalty.

Governing Law & Venue

This Agreement shall be governed by and construed in accordance with the laws of the state in which the services are performed (California, Arizona, or Colorado). Any disputes arising hereunder shall be resolved in the state courts of the county in which the services were performed, except that either party may bring an eligible claim in small claims court.

Summary of Key Policies

Report issues within 24 hours of completion; declining a re-cleaning or manager inspection = no refund
Booking service = permission for Ideal to take and use before-and-after photos, including in marketing
Refusing before-and-after photos = voids satisfaction guarantee
Any post-service work or entry before client inspection = voids satisfaction guarantee
Unsafe, unsanitary, or hostile conditions = service may be discontinued
No-access or same-day cancellations = full charge
All disputes must be handled directly through Ideal, not your bank
Services are non-refundable once begun
Client indemnifies Ideal against property-related claims
Unauthorized hiring of Ideal staff = referral fee applies